Customer Complaints Procedure
If you are are selling a timeshare with us and wish to discuss the progress of your sale, please call our helpline on 01787 88 3333.
Step One
Any complaint that cannot be dealt with and resolved immediately by telephone should be addressed in writing to Mr Frederick Almeida, our Customer Care Manager, who will respond within 14 working days. We take customer care very seriously, record all calls and will investigate any concerns to the highest level and do our utmost to resolve matters.
Step Two
Should you not be happy with the response you receive, please detail the reasons why in writing and send to our Operations Manager, Sarah Bond, who will also respond within 14 working days.
Step Three
If your complaint has still not been resolved, then we would advise you to contact the governing body in Timeshare (RDO).
